Troubleshooting

EIM 20200

Screen boots to the EMIT logo, but is stuck there

• Usually this is an issue with the internal memory and must be repaired by EMIT
• The SLC-SD card lock may be grounded against the case
• The SLC-SD card itself may have an issue

Screen boots past the EMIT logo, but the application does not start

• Usually this will require repair
• An SLC-SD card from a different EIM was used and the encryption does not match (Cards cannot be swapped between EIMS)
• The SLC-SD card may be bad

Screen is always black

• Try cycling power on the screen
• Verify that the input voltage is between 12 and 30 VDC
  • If input power is good but the green power LED does not come on, the EIM needs repair
• Behind back cover, verify that the backlight connection is in all the way

• If all of the above is ok and there is still no boot, the EIM needs repair. It is most likely an issue with the SLC-SD card.

Touch screen input does not detect press in correct location

• The touchscreen may need to be re-calibrated under “System Settings” -> “About” -> “Calibrate Touch Screen”
• If debris accumulates under the bezel it can screw up touch detection. Cleaning around the bezel can fix this issue.
• Sometimes the screen bracket is too tight causing this issue. Remove the back cover and loosen the left and right screen screws slightly (3 per side that go into bezel)