EDR Troubleshooting Guide: Difference between revisions
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==Identifying the Issue== | |||
1. '''Does the unit show "Timeout" on the Connect site (example below)?''' | |||
[[File:Comm timeout.png|400px]] | |||
YES : See [[Troubleshooting Signal Issues]] | |||
NO : Continue to 2 | |||
2. '''Are there callout issues?''' | |||
NO : Continue to 3 | |||
2b. Does the unit only call out "Unit has stopped"? See [[EDR Troubleshooting - Missing Compressor Data]] | |||
2c. Does the unit call out the wrong description? See [[EDR Troubleshooting - Incorrect callout descriptions]] | |||
2d. Other: Confirm that the callout list is set up correctly by going to the portal, selecting a unit, and going to "Callout Scheduling" -> "Overview" | |||
3. '''Is the unit missing compressor data?''' | |||
YES : See [[EDR Troubleshooting - Missing Compressor Data]] | |||
NO : Continue to 4 | |||
4. '''Is the unit compressor data incorrect?''' | |||
YES : See [[EDR Troubleshooting - Incorrect Compressor Data]] | |||
NO : continue to 5 | |||
5. '''Is the engine data missing or is panel engine data glitching?''' | |||
YES : See [[EDR Troubleshooting - Engine data issues]] | |||
NO : For other issues, contact support techsupport_dist@emittechnologies.com | |||
Revision as of 17:09, 2 July 2024
This document covers troubleshooting steps for various EDR issues
https://drive.google.com/file/d/1-gnsQWNj71XOUQYHcC5wN2dpd5X-1Hr6/view?usp=sharing
Identifying the Issue
1. Does the unit show "Timeout" on the Connect site (example below)?
YES : See Troubleshooting Signal Issues
NO : Continue to 2
2. Are there callout issues?
NO : Continue to 3
2b. Does the unit only call out "Unit has stopped"? See EDR Troubleshooting - Missing Compressor Data
2c. Does the unit call out the wrong description? See EDR Troubleshooting - Incorrect callout descriptions
2d. Other: Confirm that the callout list is set up correctly by going to the portal, selecting a unit, and going to "Callout Scheduling" -> "Overview"
3. Is the unit missing compressor data?
YES : See EDR Troubleshooting - Missing Compressor Data
NO : Continue to 4
4. Is the unit compressor data incorrect?
YES : See EDR Troubleshooting - Incorrect Compressor Data
NO : continue to 5
5. Is the engine data missing or is panel engine data glitching?
YES : See EDR Troubleshooting - Engine data issues
NO : For other issues, contact support techsupport_dist@emittechnologies.com
