EDR Troubleshooting Guide

This document covers troubleshooting steps for various EDR issues

https://drive.google.com/file/d/1-gnsQWNj71XOUQYHcC5wN2dpd5X-1Hr6/view?usp=sharing

Identifying the Issue

1. Does the unit show "Timeout" on the Connect site (example below)?

YES : See Troubleshooting Signal Issues

NO : Continue to 2

2. Are there callout issues?

NO : Continue to 3

2b. Does the unit only call out "Unit has stopped"? See EDR Troubleshooting - Missing Compressor Data

2c. Does the unit call out the wrong description? See EDR Troubleshooting - Incorrect callout descriptions

2d. Other: Confirm that the callout list is set up correctly by going to the portal, selecting a unit, and going to "Callout Scheduling" -> "Overview"

3. Is the unit missing compressor data?

YES : See EDR Troubleshooting - Missing Compressor Data

NO : Continue to 4

4. Is the unit compressor data incorrect?

YES : See EDR Troubleshooting - Incorrect Compressor Data

NO : continue to 5

5. Is the engine data missing or is panel engine data glitching?

YES : See EDR Troubleshooting - Engine data issues

NO : For other issues, contact support techsupport_dist@emittechnologies.com