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== QuadPack Connect ==
See the bottom part of this page for a general overview, or the articles below for specific topics.


=== Description ===
== Telematics Documents and Guides ==
Connect is a telematics service for gas compressors which collects data and sends notifications (callout alarms) when equipment starts and stops.
 
=== Main Guides ===
 
[[Portal Overview|Portal (Web Site) Overview]]
 
[[Portal Callout Scheduling]]
 
[[Service Activation]]
 
[[DCT Telematics Setup and Screens]]
 
[[Spare Parts Reference#Telematics|Telematics parts]]
 
=== Minor Topics ===
 
[[Changing a Device]]


There are two devices that send data from a field unit to EMIT servers:
[[Unit Reports]]


# The Dynamic Control Touchscreen (DCT) comes with a built-in cellular modem that can be activated at anytime to start collecting data for analysis and callout services.
[[Downtime Type]]
# The Data Relay module is available for other panels to collect engine and compressor data via Modbus


=== Data ===
[[Guest Access]]
Data is transmitted over cellular or satellite data networks to our cloud infrastructure. We transmit a combination of sensor data, alerts, and warnings based on service level. Our standard service level sends 30+ data points every 15 minutes. This 15-minute data group includes common run data such as Suction Pressure, Discharge Temps, etc. When satellite modems are used the data is less frequent and contains less data items.


On DCT panels the Brain (Annunciator) config file is also sent daily to keep track of changes.
[[Resolving Time Issues]]


=== Portal ===
[[Troubleshooting Signal Issues]]
Access to Connect is provided via a web portal located at <nowiki>https://data.emittechnologies.com/</nowiki>.  Log in is provided via Microsoft and Google sign on services and utilize your company's domain information. Once logged in, Select "Units" then "List" to get a list of units. At the top of the page, the dropdown can be used to filter by area. Selecting a unit will go to the individual unit page, where the schedule, recent alerts, and recent data can be seen.


More information on the portal can be found here: <nowiki>https://forum.emittechnologies.com/knowledgebase/articles/1950988-portal-overview</nowiki>
[[Viewing Brain Configuration Warnings]]


=== Notifications ===
[[Telematics Data List]]
Notifications from the Connect system are sent via email, SMS or voice call.  When a unit experiences a shutdown event, the data is immediately sent via our data network to our cloud and immediately forwarded to relevant personnel. Callout contacts are assigned to groups and units via the web portal, and more information can be found in the article linked above under 'Portal'.


A notification includes a link to a snapshot page that shows more information regarding a shutdown. A user can acknowledge the alert here to show other users who is responding. If the alarm is sent by a DCT it sometimes will include the final minute of data from the sensor that faulted.
[[EIM Read Fix]]


<nowiki>*</nowiki>Insert Image*
[[Adding Temps from TDXM]]


= DCT Telematics Setup and Screens =
[[Modem Swap keeping old SIM]]
The DCT has several screens related to Telematics setup and status, detailed below.


=== Signal ===
[[Modem Swap with new SIM]]
Hitting the bottom left button of any screen brings up the connection status information screen. The cell or satellite status is in the bottom-right.


<nowiki>*</nowiki>Insert Images*
[[Satellite Modem Installation]]


If the DCT is connected to a tower the connection information and signal strength will be shown. If there is no connection it could be because of a weak signal where a directional antenna is needed. If the DCT has not yet been activated then it may need to be power cycled to get a connection.
[[Back Activation]]


When the service is activated it will show Yes on that line.
[[Policies]]


=== Setup ===
[[Region Passwords]]
The Telematics settings page has a few options related to local setup. This page is found at Settings -> System / Global Settings -> Telematics.


<nowiki>*</nowiki>Insert Images*
[[Config Change Emails]]


Descriptions of each row:
== Service Overview ==


* Service Active: This shows if service has been activated on the device
Connect is a telematics service for gas compressors which collects data and sends notifications (callout alarms) when equipment starts and stops.
* Shutdown callouts enabled: This must be set to ON for callouts to work.
* Callout Targets: This is a link to a page for editing callout targets. This communicates changes with the server. It is recommended that the portal site be used instead for this purpose because it is faster and allows for more options, such as creating groups.
* Post Shutdown Question Dialog: This is a dialog box that comes up after some shutdowns to collect information about the true cause of the shutdown. This can be turned off if desired.
* Test items: This shows a popup with a few test items noted below.
* Disable modem: If telematics aren't used the modem can be disabled entirely if desired


"Test Items" button:
There are two devices that send data from a field unit to EMIT servers:


<nowiki>*</nowiki>Insert Image*
# The [[DCT Overview|Dynamic Control Touchscreen (DCT)]] comes with a built-in cellular modem that can be activated at anytime to start collecting data for analysis and callout services.
# The [[EDR Overview|Data Relay module]] is available for other panels to collect engine and compressor data via Modbus


* Send test callout: This sends a test callout from the unit. If there are not any contacts assigned this won't have any affect
=== Data ===
* Request Service Level Update: This makes the screen ask the server what its current service level should be. This is not often used, but might be needed if a unit was activated by EMIT while the panel was disconnected, and later someone is at the panel and cycled power to get it connected. This button will then finish the activation.
Data is transmitted over cellular or satellite data networks to our cloud infrastructure. We transmit a combination of sensor data, alerts, and warnings based on service level. Our standard service level sends 30+ data points every 15 minutes. This 15-minute data group includes common run data such as Suction Pressure, Discharge Temps, etc. When satellite modems are used the data is less frequent and contains less data items.
* Send current config to server: This sends the annunciator config file to the server to be stored and/or sent to EMIT tech support


=== Service Activation ===
'''Types of Data Sent'''
Field devices must be activated before reporting data or shutdown event.  For more information, please read the activation article.


= Changing a Device =
# General runtime data (Every 15 minutes): General engine and compressor sensor information for viewing and tracking online
All data on the server is stored tied to a specific Unit, which is a virtual category for the data. Separately a device (DCT or EDR) is tied to that unit so that incoming data can be routed.
# Events (at time of event): Unit starts, stops, and shutdowns (faults).
# Minor daily information (Once a day): Infrequently changing items such as location and software version
# Brain / Annunciator configuration file (once a day): Sent on DCT panels only for backup and change tracking
=== Portal ===
Access to Connect is provided via a web portal located at [[https://data.emittechnologies.com/ data.emittechnologies.com]].  Log in is provided via Microsoft and Google sign on services and utilize your company's domain information. Once logged in, Select "Units" then "List" to get a list of units. At the top of the page, the dropdown can be used to filter by area. Selecting a unit will go to the individual unit page, where the schedule, recent alerts, and recent data can be seen.


If a device is changed (e.g. a screen breaks) inform EMIT of the unit number, old s/n, and new s/n to telematics@emittechnologies.com . We will switch the device associated with the unit, which will allow all the old callout settings and data to stay intact.
More information on the portal can be found here: [[Portal Overview]]


= Policies =
=== Notifications ===
Notifications from the Connect system are sent via email, SMS or voice call.  When a unit experiences a shutdown event, the data is immediately sent via our data network to our cloud and immediately forwarded to relevant personnel. Callout contacts are assigned to groups and units via the web portal, and more information can be found in the article [[Portal Callout Scheduling]].


=== Terms of Service ===
For SMS, replying STOP to the originating number will stop all messages to that number. Replying START will begin the messages again.
The terms of service can be found here https://www.termsfeed.com/terms-conditions/c44db7644b3ee7582c41824aaaccc077


=== Privacy Policy ===
A notification includes a link to a snapshot page that shows more information regarding a shutdown. A user can acknowledge the alert here to show other users who is responding. If the alarm is sent by a DCT it sometimes will include the final minute of data from the sensor that faulted.
The privacy policy can be found here https://www.termsfeed.com/privacy-policy/a137d4422f2f054c04f2a34610316d3a


=== App Privacy Policy ===
[[File:Callout snapshot2.png]]
The privacy policy for the phone app can be found here: https://www.termsfeed.com/live/ea9204cb-f80a-4ea7-80ef-15d2d7011398

Latest revision as of 17:23, 27 September 2024

See the bottom part of this page for a general overview, or the articles below for specific topics.

Telematics Documents and Guides

Main Guides

Portal (Web Site) Overview

Portal Callout Scheduling

Service Activation

DCT Telematics Setup and Screens

Telematics parts

Minor Topics

Changing a Device

Unit Reports

Downtime Type

Guest Access

Resolving Time Issues

Troubleshooting Signal Issues

Viewing Brain Configuration Warnings

Telematics Data List

EIM Read Fix

Adding Temps from TDXM

Modem Swap keeping old SIM

Modem Swap with new SIM

Satellite Modem Installation

Back Activation

Policies

Region Passwords

Config Change Emails

Service Overview

Connect is a telematics service for gas compressors which collects data and sends notifications (callout alarms) when equipment starts and stops.

There are two devices that send data from a field unit to EMIT servers:

  1. The Dynamic Control Touchscreen (DCT) comes with a built-in cellular modem that can be activated at anytime to start collecting data for analysis and callout services.
  2. The Data Relay module is available for other panels to collect engine and compressor data via Modbus

Data

Data is transmitted over cellular or satellite data networks to our cloud infrastructure. We transmit a combination of sensor data, alerts, and warnings based on service level. Our standard service level sends 30+ data points every 15 minutes. This 15-minute data group includes common run data such as Suction Pressure, Discharge Temps, etc. When satellite modems are used the data is less frequent and contains less data items.

Types of Data Sent

  1. General runtime data (Every 15 minutes): General engine and compressor sensor information for viewing and tracking online
  2. Events (at time of event): Unit starts, stops, and shutdowns (faults).
  3. Minor daily information (Once a day): Infrequently changing items such as location and software version
  4. Brain / Annunciator configuration file (once a day): Sent on DCT panels only for backup and change tracking

Portal

Access to Connect is provided via a web portal located at [data.emittechnologies.com]. Log in is provided via Microsoft and Google sign on services and utilize your company's domain information. Once logged in, Select "Units" then "List" to get a list of units. At the top of the page, the dropdown can be used to filter by area. Selecting a unit will go to the individual unit page, where the schedule, recent alerts, and recent data can be seen.

More information on the portal can be found here: Portal Overview

Notifications

Notifications from the Connect system are sent via email, SMS or voice call. When a unit experiences a shutdown event, the data is immediately sent via our data network to our cloud and immediately forwarded to relevant personnel. Callout contacts are assigned to groups and units via the web portal, and more information can be found in the article Portal Callout Scheduling.

For SMS, replying STOP to the originating number will stop all messages to that number. Replying START will begin the messages again.

A notification includes a link to a snapshot page that shows more information regarding a shutdown. A user can acknowledge the alert here to show other users who is responding. If the alarm is sent by a DCT it sometimes will include the final minute of data from the sensor that faulted.

Callout snapshot2.png

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